Frequently Asked Questions

Do I need a referral to visit us at SoHi Podiatry?

Do I need a referral to visit us at SoHi Podiatry?

No you don’t. We are primary health care providers, so anyone can come see us at SoHi, just like you do your GP. If you are covered by Work Cover, Department of Veterans’ Affairs (DVA) or Enhanced Primary Care Plan (EPC) scheme, you will need to bring your referral with you.

Do you accept Department of Veterans’ Affairs (DVA) referrals?

Do you accept Department of Veterans’ Affairs (DVA) referrals?

Yes we do, please bring your GP referral on your first visit.
Do you accept workers or motor vehicle accident compensation?

Do you accept workers or motor vehicle accident compensation?

Yes we do but we require a referral from your GP and a letter from the Insurance Company approving your initial consultation and medical report, then we will take care of the rest!
Does Medicare cover my visit?

Does Medicare cover my visit?

If you have been classified by your GP as having a chronic condition then you may have been given an Enhanced Primary Care Plan (EPC). In this case you may be eligible for up to five (5) podiatry visits per calendar year (at your doctor’s discretion). Please bring this referral with you for your appointment. Our HICAPS facility allows us to process your Medicare refund on-the-spot for your bulk-billed consultation. Before your visit: Check that Medicare has your bank details. For on-the-spot Medicare claims, Medicare will these to process your payment. If Medicare does not have your bank details, please complete and send off this form. Check that your EPC is still valid. If your EPC has expired or the rebate has already been allocated to other services, the standard service fees will apply.
Does my private health fund cover my visit?

Does my private health fund cover my visit?

Yes. Rebates vary depending on cover, and podiatry usually falls under “extras”. Our friendly reception staff can provide the relevant codes so you can check what your gap will be with your health fund. Some common codes are listed below. Our HICAPS system allows on-the-spot health fund claims at the time of your treatment. Common claim codes Initial Consult (F004) Subsequent (follow-up) Consult (F012) Biomechanics Assessment (F004, F118) Foot Scan for Orthoses (F301) Pair of Custom Foot Orthoses (F221 per foot) Orthotic Recover (381) Ingrown Toenail Surgery, per toe (546)
Does SoHi Podiatry accept EFTPOS or credit cards?

Does SoHi Podiatry accept EFTPOS or credit cards?

Yes. Cash, most major credit, debit and EFTPOS cards (including Diner’s and Amex) are accepted.
Does SoHi Podiatry comply with current Australian Standards for instrument sterilisation?

Does SoHi Podiatry comply with current Australian Standards for instrument sterilisation?

We certainly do. The Rooms and SoHi Podiatry complies with and exceeds current Australian Standards for sterilisation of non-surgical instruments. All our surgical equipment is packaged, sterilised, logged and tracked according to strict guidelines. Ours is a modern, purpose-built clinic with state-of-the-art equipment. All of our practitioners and staff have an ongoing focus on personalised care of our patients and their families.
How do I make an appointment?

How do I make an appointment?

Phone

Online

I have Diabetes, how can SoHi Podiatry help me?

I have Diabetes, how can SoHi Podiatry help me?

Please follow the link to see how we can help you and your feet!

I have nail polish on! Can I still come?

I have nail polish on! Can I still come?

It would be much appreciated if you could remove your lacquer or shellac. However, should you forget we are always happy to assist.

I have tricky nails and calluses on my feet, can SoHi Podiatry help?

I have tricky nails and calluses on my feet, can SoHi Podiatry help?

Yes! At SoHi we’re not fussy about feet – we treat anything and everything related to the lower limb and foot including nails, corns, calluses as well as sprains and pains.
Is there wheelchair or disabled access available?

Is there wheelchair or disabled access available?

Yes. We have a wide driveway, a designated disabled car space plus front and rear disabled ramp access. All of our treatment rooms allow for easy access and maneuverability.
What are SoHi Podiatry’s opening hours?

What are SoHi Podiatry’s opening hours?

Monday – Friday: 8.30am – 5.30pm

Saturday: 8.00am – 2.00pm

What can I expect on my first visit to SoHi Podiatry?

What can I expect on my first visit to SoHi Podiatry?

At SoHi, getting to know you is our first priority. On your first visit we gather as much information about you as we can so please arrive 15 minutes early to complete a new patient form. During your consultation the podiatrist will then ask about your medical history, what your concerns are and how these are affecting your life. Listening to you is a vital first step in giving you the best treatment possible.

The appointment structure will then depend on your particular concern. A typical first visit may include one or more of the following:
Assessment
We assess the circulation and sensation in your feet, any lumps and bumps relating to your foot anatomy and any pain that you may have.
Biomechanical assessment
We look at your biomechanics (how your body moves and what is affecting or contributing to this movement), muscle strength and flexibility, joint range of motion and function, as well as how your body is compensating.
Video gait analysis
With the assistance of a treadmill, we visually record your biomechanics and how all the areas of your body work together as you walk. We watch the video together, discuss the findings and answer any questions you may have.
Advice
We let you know how you can care for your feet to prevent ongoing problems and whether further treatment is recommended
Initial treatment
We do whatever we can to alleviate your discomfort by providing chair-side treatment of your primary concern e.g. deflective padding, taping, strapping.
Care plan
A plan may be designed specifically for you and is aimed at addressing your underlying condition in the long term. Sometimes treatment may involve podiatry alone or when necessary the introduction of physiotherapy and exercise physiology – aimed at providing a complete and multidisciplinary treatment plan which addresses all components of your condition.
Follow up plan
If suitable, we will recommend regular check-ups. This helps prevent re-occurrence and allows us to maintain your treatment so you can enjoy long-term health.
What should I bring to my visit?

What should I bring to my visit?

Please bring any relevant X-rays, scans and old orthotics. If coming for an initial treatment or biomechanics assessment please bring current footwear, sometimes loose-fitting clothing is also helpful.

Where can I park?

Where can I park?

SoHi offers plenty of free off-street parking including one disabled space.

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